Technology Trailblazers - Panel

Karl Durrance, Managing Director - AU & NZ, Stripe, Annabelle Simpson, Director Digital Assets & Tokenisation, NAB, & Josh Shipman, Co-Founder/Co-CEO, Elula

• Digital assets and stable coins are crucial technological innovations.

• Stripe - started with accepting credit cards online – now looking at revenue and finance optimisation, streamlining the back office and increasing conversation rates.

• Elula – software helps banks to proactively engage with their customers. Including the flagship product ‘Sticky’ which helps banks with customer retention by identifying customers most likely to try to refinance their home loans 3 months before they do. Bank can then save up to 80% of those identified as at risk of leaving.

• Stripe - 70-80% of prospective customers don’t complete the transaction – facilitating that through checkout optimisation leads to huge profits.

• 80%+ of consumers don’t buy if their favoured payment method unavailable.

• Facilitating payments on phones/devices reduces friction and increases profits.

• AI and cryptocurrency will be just part of the environment, not flashy new things.

• 23% of Australian adults hold some form of digital currencies, up 2% from 2022.

• Must consider carbon emissions in use of blockchain.

• The importance of ethical versus explainable AI.