We elevate industry standards and promote best practices across the finance industry.
Codes of Practice
Trust and integrity are the cornerstones of a sustainable finance industry
Self-regulatory practices are an important part of our regulatory framework, enabling members to meet community standards and legal obligations, strengthen trust in the finance industry and improve customer outcomes.
We work together with our members to develop industry standards (Codes of Practice) in order to improve transparency, fairness and customer confidence. These practices assist members in meeting community standards and their legal obligations, strengthen trust and good standing of the finance industry amongst stakeholders as well as lift practices for a better future for finance.
Our codes of practice are widely recognised as important, with government, financial regulators, other key stakeholders, and members asking us to keep evolving our part of the regulatory framework.
Our codes
Online Small Business Lenders Code
Established in 2018, the OSBL Code of Practice promotes high standards of customer service for small businesses in Australia, better transparency and pricing disclosures, and supports compliance with legal and industry obligations. The lenders accredited to this Code are Capify, Lumi, Moula, OnDeck, Prospa, Shift and Zip Co.
Buy Now Pay Later Code
Established in 2021, the BNPL Code of Practice sets best practice standards for the sector and strengthens consumer protections. The BNPL providers accredited to this Code represent an estimated 95 percent of the BNPL market – Afterpay, Brighte, Humm Group, Klarna, Payright, Plenti and Zip Co.
Car Rental Code
Established in 2018, the Car Rental Code of Practice promotes greater transparency and enhanced consumer confidence around car rental practices, on a national scale. This is supported by a clear process to allow customers to raise complaints with our members where they should be resolved in a timely and fair manner. The members accredited to this Code are Avis Budget Group, Hertz, Europcar, Thrifty, East Coast Car Rentals, Sixt, Bayswater Car Rental, Goldcar, and Redspot / Enterprise.
Insurance Premium Funding Code
Established in 2022, the IPF Code of practice promotes high standards of customer service, better transparency and pricing disclosures and supports compliance with legal and industry obligations. The AFIA members who were involved in the development of the Code include Arteva, Attvest, BoQ Finance, Clearmatch, Elantis, Hunter Premium Funding and IQumulate. The members who are currently accredited as Code Compliant Members are Hunter Premium Funding, IQumulate, Elantis Arteva Funding, QPR Premium Funding and BOQ Finance, with other members in the process of becoming accredited.
We regulate the relationship between members and their customers
Codes of Practice
Member signatories
Conciliation service
Code compliance committees
We work with members
to develop Codes of Practice that drive better transparency, fairness
and customer confidence.
Promote integrity and stabilising
Codes of Practice promote integrity and stability in the financial system and can serve as a benchmark for assessing the performance of financial institutions.
Build trust and confidence
Codes of Practice help to ensure that financial services are provided in an honest and transparent manner and that consumers' rights and interests are protected. Adherence to Codes of Practice is an organisation's commitment to upholding high standards of integrity and customer service, which can help to build trust and confidence among consumers.
Lift industry standards
Our Codes are designed to drive best practices, lift standards above and beyond the law, and meet and exceed community expectations.