Redefining Tomorrow With AI

Gerard Florian, Group Executive Technology & Group Services, ANZ & Duncan Taylor, General Manager, Financial Services Industry - ANZ, Microsoft

• ANZ executives shared their experiences with AI to build a set of experiences. Some issues to consider include:

  • How to roll it out to scale.

  • Bringing senior leaders on the journey.

  • Looking at use cases.

  • For instance, the Microsoft copilot, built an AI application to solve discrete problems

  • The more the AI tool is used, the more the tool learns and the better the answers get.

• Barriers to engaging with industry will be financial literacy and digital literacy.  Human skills and privacy will be constraints

• Some advice for business:

  • Where possible try to use existing tools

  • Need policy procedures and good governance practises. There are no short cuts.

• The benefit will be a richer experience for consumers and productivity gains.

• By next year, 100% of ANZ data centres will use renewable energy.