Impactful Leadership (Individual)
This award recognises an inspirational business leader who has effected change through creative and specific solutions that:
a) improved customer outcomes - app, website, call centre, marketing campaign, culture programs; and/or
b) improved people outcomes - diversity & inclusion, retention, engagement and so on).
Entry Criteria: To enter this category, the organisation must be a member of AFIA (full or associate), have a registered Australian Business Number and have been operating in Australia for more than 12 months at the time of entry.