Webinar

The first 2025 instalment of the AFCA webinar series: Working with Industry and Consumers will give members a chance to hear directly from the complaints authority to understand recent developments, trends, and challenges facing financial services in 2025.

This webinar will explore:

• updated FY2024/25 AFCA complaint statistics and emerging trends relating to banking, non-bank lenders, and small business

• the new Banking Code of Practice and new ABA industry guidance on extra care for customers experiencing vulnerability

• identifying hardship notices given by customers (case study).

AFCA's ongoing engagement with members and forthcoming consultation.

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