Facing a record 97,000 complaints in the past 12 months, and a landscape marked by consumer grievances, scams, and increased financial stress, the Australian Financial Complaints Authority (AFCA) is at the epicenter of challenges confronting the financial sector.
The next instalment of our webinar series AFCA: Working with Industry and Consumers will give our members a chance to hear directly from the complaints authority to understand recent developments, trends, and challenges facing the financial sector.
The webinar will spotlight:
updated complaint statistics and emerging trends
insights on AFCA's ongoing engagement with members and forthcoming consultations
relevant industry updates and initiatives.
Members can register here.
Non-members can register here.