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This Code applies to AFIA members in the Car Rental Industry whose business is the short-term daily hire of vehicles. The Code sets out the standards AFIA expects signatories to achieve in all aspects of the renting of their vehicles.
This online conciliation service provides a mechanism for customers to lodge
complaints about areas covered by the Australian Car Rental Code of Practice.
The Terms of Reference govern the operation of the Car Rental
Answers to Frequently Asked Questions (FAQs) for the Australian Car Rental Code of Practice and
Australian Car Rental Conciliation Service can be found at the below link.