Wednesday, 18 June
Erin Turner, CEO, Consumer Policy Research Centre; Stephanie Tonkin, CEO, Consumer Action Law Centre; Peter Gartlan, Co-CEO, Financial Counselling Australia & Paul Holmes, Senior Lawyer, Civil Justice Service Legal Aid Queensland
This session will provide insights and analysis on the industry’s consumer-focused projects and share real-time information about the financial challenges consumers face in 2025 and beyond. Topics to be discussed include scams, financial abuse, promoting best practices in EDR, and removing barriers for vulnerable customers.