Protecting Vulnerable Customers from Potential Financial Abuse

by admin

In response to evidence heard by the Financial Services Royal Commission, changing community expectations and industry codes of practice, financial institutions are now required to develop policies to assist vulnerable customers and to train their employees accordingly.

This webinar helped viewers to gain a deeper understanding of financial vulnerability and to learn helpful tips for customer-facing employees and their managers in ensuring vulnerable customers completely understand the financial products being considered.

Watch this recording to hear from two leading compliance training professionals from GRC Solutions - Peter Hughes, Senior Compliance Adviser and Bill Tarrant, Training Specialist- about the range of options that organisations have in responding to cases of possible financial abuse and the limitations on the actions available.

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