AFCA update webinar


16 February 2023 | 10.30am to 11.30am | Webinar

2023 promises to be another challenging year for financial services in Australia.
The industry is in the midst of a significant transformation, with tougher geopolitical and economic conditions brought on by the ongoing war in Ukraine, record-high inflation, and rising interest rates, as greater regulation and compliance around transparency become impending realities.

The challenges posed by the changing economic landscape have required AFCA to respond and adapt quickly, implementing a series of targeted initiatives designed to deliver the fastest pathway to resolution, and improve timeliness and customer experience for members, consumers and small businesses.

To give members the opportunity to engage directly with AFCA and hear their financial services-related developments, AFIA is hosting the first 2023 instalment of our webinar series ‘AFCA - Working with Regulators, Industry and Consumers’ on 16 February from 10.30am to 11.30am.

Tune in to hear the latest updates on AFCA’s:

  • complaint statistics and trends
  • activities responding to the Independent Review
  • engagement with members and upcoming consultations
  • recent developments in AFCA’s Fairness Project and assessment of disputes
  • regulatory Guide 271 Internal dispute resolution (RG 271)
  • other industry updates.

Register Now

Categories: Events