- POLICY & CAMPAIGNS
- NEWS & RESOURCES
8 DECEMBER | 1PM - 2PM
On 1 November 2020, AFCA announced that the six-month temporary time extension for firms to provide responses to financial difficulty complaints and complaints that have already been through internal dispute resolution will come to an end.
According to the Complaints Authority, Australians in dispute with their bank, insurer, super fund or financial firm have lodged more than 80,000 complaints in FY19/20. This is a 13.7% increase in monthly complaints compared to the last financial year (FY18/19).
To hear the latest complaint statistics and trends, updates on AFCA initiatives and operations as well as the recent developments in AFCA’s assessment of disputes, tune in to the third instalment of our webinar series: AFCA -Working with Regulators, Industry & Consumers, and gain exclusive insights from AFCA’s Lead Ombudsman, Banking and Finance, Evelyn Hall, Executive General Manager - Resolution, Diana Ennis and Acting Lead Ombudsman Small Business, Geoff Bant.
Hosted by AFIA’s Chief Operating Officer & Executive Director, Policy & Risk Management, Karl Turner, the session will explore:
Webinar participants will also have the opportunity to ask relevant industry questions relating to the current climate and how it may impact their business operations.