AFCA -Working with Regulators, Industry & Consumers webinar



On 1 November 2020, AFCA announced that the six-month temporary time extension for firms to provide responses to financial difficulty complaints and complaints that have already been through internal dispute resolution will come to an end.

According to the Complaints Authority, Australians in dispute with their bank, insurer, super fund or financial firm have lodged more than 80,000 complaints in FY19/20. This is a 13.7% increase in monthly complaints compared to the last financial year (FY18/19).

Watch this webinar to hear the latest complaint statistics and trends, updates on AFCA initiatives and operations as well as the recent developments in AFCA’s assessment of disputes, engage with the third instalment of our webinar series: AFCA -Working with Regulators, Industry & Consumers, and gain exclusive insights from AFCA’s Lead Ombudsman, Banking and Finance, Evelyn Hall, Executive General Manager - Resolution, Diana Ennis and Acting Lead Ombudsman Small Business, Geoff Bant.

Hosted by AFIA’s Chief Operating Officer & Executive Director, Policy & Risk Management, Karl Turner, the session will explore:

  • AFCA complaint themes and issues
  • AFCA complaint handling recommendations
  • updates to AFCA’s action plan to support Government and finance sector initiatives so lenders can assist their small business and consumer customers
  • AFCA new approaches and fact sheets
  • updates to AFCA’s Fairness project.


Categories: On-demand Webinars