AFCA: Working with Regulators, Industry & Consumers
2 SEPTEMBER | 10.30AM- 11.30AM
From 5 October 2021 Regulatory Guide 271 Internal dispute resolution (RG 271) comes into effect. RG 271 prescribes new standards and requirements with respect to how financial institutions deal with consumer and small business complaints.
To ensure members are at the forefront of these changes and remain engaged with AFCA on the complaint authority’s financial services related developments, AFIA is hosting another instalment of the webinar series ‘AFCA - Working with Regulators, Industry and Consumers’.
Tune in for the latest updates on AFCA’s complaint statistics and trends, engagement with members and upcoming consultations, as well as the recent developments in AFCA’s Fairness Project and assessment of disputes.