Working with Regulators, Industry & Consumers

by AFIA

According to the Australian Financial Complaints Authority (AFCA), Australians in dispute with their bank, insurer, super fund or financial firm have lodged more than 80,000 complaints in the last 12 months. This is a 13.7% increase in monthly complaints compared to the last financial year (FY18/19).

The complaints authority has commended financial institutions for their proactive response to the pandemic which has led to recent statistics showing a decrease in the number of complaints in relation to financial institutions.

To hear the latest complaint statistics and trends, updates on AFCA initiatives and operations as well as the recent developments in AFCA’s assessment of disputes, tune in the second installment of our webinar series: AFCA -Working with Regulators, Industry & Consumers, and gain insights from Lead Ombudsman, Banking and Finance, Evelyn Hall, Diana Ennis, Executive General Manager, Resolution and Geoff Bant, Acting Lead Ombudsman Small Business, AFCA.

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