AFCA Terms of Reference

by AFIA

1 April 2021

AFIA supports Treasury’s review, and recognises it as a timely opportunity to identify where further enhancements can be made to ensure AFCA is operating efficiently and effectively for all parties. Our recommendations include providing a mechanism to appeal a determination and establish the legitimacy of precedent, and improving consistency in decision-making, to build confidence in the complaint handling system. See Attachment B.