AFIA Online Small Business Lenders Code of Practice

Lodge A Complaint

If you have a complaint against an AOSBL Member you must have first fully exhausted their own internal complaints procedures and those of the Australia Financial Complaints Authority (AFCA) or the ‘Ombudsman’ and received their final adjudications on the matter before you can request AFIA to conciliate on your behalf. If you’ve done that, please provide the following details so that AFIA can begin to assist you with this process.

*Note AFIA has no jurisdiction to deal with complaints against it’s members outside Australia. Only AOSBL members operating within Australia are subject to our Code of Practice and we are therefore unable to invoke our Complaint Handling Service for such complaints.

Supporting Complaint Material
If you have any documentation to submit with this form, please send them direct to with the subject line – Complaint - (your last name/your first name).  

STEP 1: Appoint a Proxy to Vote on Behalf of Your Organisation

Being a Full Member of the Australian Finance Industry Association Limited and entitled to vote at its general meetings, we hereby appoint:
Chairperson of the Meeting:
Insert first and last name and address of an alternate Member (includes another individual person from your organisation or the nominated individual representative of another Member). Leave blank if you have selected the Chairperson of the Meeting. Do not insert your organisation name:
Or, in the event that no proxy or alternate proxy is specified above or such person is absent from the meeting, the Chairperson of the meeting is hereby appointed as proxy to vote for and on our behalf at the Annual General Meeting of the Company to be held on the 17th day of October 2022 via Virtual Meeting and at any adjournment of that meeting in accordance with the instructions given under the Items of Business, or if no directions have been given, and to the extent permitted by law, as the proxy sees fit.

STEP 2: Items of Business

Item 2 Appointment of Auditor & audit fee Pitcher Partners::
Item 3 Approve the adoption of the updated AFIA Constitution::

STEP 3: Signature(s)

Upload digital signature of Corporate Representative:
Name and title of Corporate Representative signatory:
For and on behalf of:
Upload digital signature of Altermate Member:
Please attach a copy of any power of attorney or other authority under which this proxy is signed:

If you have any documentation to submit with this form, please send them direct to with the subject line – Complaint - (your last name/your first name).  


Terms of Reference

The Code Compliance Committee is a committee of the Board established under the provisions of the Constitution.  


These By-Laws are administered by AFIA and are binding on all Code Compliant Members.  


The SMART Box™ is a tool for standardising pricing disclosure. It provides multiple pricing metrics to help you better understand / assess the cost of your small business loan.