Codes

GRC Solutions Compliance Training:
Salt® e-learning

Online compliance training for organisations of all sizes. AFIA Members can choose off the shelf or customise to their unique business needs.

No two organisations are the same so why should your training program be? AFIA Associate Member, GRC Solutions can customise e-learning, microlearning, blended learning and workshops for our members unique requirements and organisational structure in order to maximise relevance, engagement and efficiency.

GRC's Salt® courses and training products help learners attain competence quickly and effectively in their compliance and risk obligations, assisting members to:

  • meet reporting and monitoring obligations within respective licensing regimes
  • strengthen existing compliance programs in line with current and emerging regulator priorities
  • improve employee and manager competency to minimise the risk of breaches and organisational penalties
  • update training programs to maintain currency in an environment of rapid regulatory change.

Salt is a learning content management system that can be used to develop and deliver e-learning courses to match an employee’s knowledge. Prior learning is established through a preassessment which determines a learner’s knowledge gaps. Once complete, employees are presented with personalised training that discusses information they don’t yet know – not what they already do know. This adaptive function can be switched on or off, depending on what stage in the training cycle the organisation is. The choice is yours.

Mobile responsive

Courses automatically resize to any desktop, tablet or smartphone (web, iOS, Android).


Make quick edits

The light editing feature enables clients to apply small changes to content quickly, easily and cheaply.


Switch between languages

Learners can switch between different languages as they proceed through the training.

Benefits of Salt

Saves time

Learners can focus on their knowledge gaps and extend their learning, rather than revisit the same material year in, year out, saving the time and money it takes for staff to complete training.

Reduces staff pushback

Staff will complain about training that doesn’t account for what
they already know. Salt can
bypass content in which learners demonstrate proficiency.

Provides analytics

Managers can access a wide range of analytics and visualisations to identify what and how their staff learn, to each click and second.

 

Key features

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SCORM compliant

Able to be delivered on our platforms or to your LMS

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Fully customisable

We can incorporate your branding, policies and other requirements into our courses

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Relevant to the user

Our courses are split into short modules which cater to different job levels, including managers

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Text-to-voice

Text-to-voice audio software enabled to support accessibility requirements and flexible learning styles

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Responsive

Interacts smoothly with desktops, tablets and other devices

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Up to date

We maintain all training courses and products to reflect the latest legal reforms and best learning practices

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Adaptive pre-test enabled

Adaptive learning can assess learners’ current knowledge to focus the training solely on their knowledge gaps. This reduces training time and pushback from employees

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Multi-jurisdictional

Our off-the-shelf library contains courses suitable for Australia, New Zealand, Singapore, Malaysia, Hong Kong and the US, as well as non-jurisdictional courses

AFIA Member Package Offer

STARTER

  • Discrimination & Harassment
  • Diversity & Inclusion
  • Bullying
  • Workplace Health & Safety –
    employees + managers
  • Privacy
  • Cyber Security
  • Unconscious Bias 

Price*: $250.00 + GST

                        PURCHASE

STANDARD

 Starter package plus:

  • Anti-money Laundering
  • Complaints Handling
  • Whistleblowing
  • Personal Property Securities
  • Vulnerable Customers
  • Fraud Awareness 

Price*: $350.00 + GST

                        PURCHASE

PREMIUM

 Standard package plus:

  • Financial Services Tier 2
  • Anti-bribery & Corruption
  • ePayments code
  • National Credit Code
  • Personal Property Securities
  • Vulnerable Customers

Price*: $460.00 + GST

                         PURCHASE

*Pricing per user for up to 40 enrolments via the 'Purchase' button. Please contact GRC Solutions for pricing for 50 or more enrolments per package.

Unique Salt site deployments

For members with 50 or more staff, GRC Solutions can offer AFIA members the option to have their own unique Salt® Compliance LMS site deployed to enable branding and tailoring of the site, messaging and reminders as well as full control over reporting and administration.

Integration with your own LMS

For any members who have an existing learning management system, GRC Solutions can link the Salt® Adaptive content hosting technology with their existing or planned Learning Management System instance.

Contact GRC Solutions to discuss these options.

Training Modules

Module 1: Introducing bribery and corruption (all employees)

  • define bribery and corruption
  • explain where bribery can occur
  • discuss the laws prohibiting the bribery of public officials
  • explain private sector bribery and false accounting
  • outline domestic and international regimes penalising bribery


Module 2: Soliciting and receiving bribes (all employees)

  • Describe the offence of offering or receiving corrupt benefits
  • Highlight the risks of offering, promising or causing a bribe
  • Distinguish bribes and corrupt benefits from bona fide gifts
  • Explain what to do if you are offered a bribe
  • Outline the consequences of corrupt conduct

Module 3: Working with other countries (employees doing business overseas)

  • Identify foreign public officials
  • Explain the offence of foreign bribery
  • Describe the scope of the foreign bribery offence
  • Explain the exemptions to foreign bribery
  • Outline international anti-corruption measures

Module 4: Advanced anti-bribery and corruption (managers)

  • Explain why bribery risk management is important
  • Describe red flags and bribery risk indicators
  • Outline the key elements of risk management strategy
  • Discuss how foreign bribery can be monitored and reported
  • Explain the offence of failing to prevent bribery
  • Anti-Bribery and Corruption

Module 1: Introducing AML/CTF 

  • Introducing money laundering and terrorism financing
  • Australia’s AML/CTF laws
  • AML Regulation in Australia
  • The importance of compliance

Module 2: ML/TF Methodologies

  • How money is laundered
  • Terrorism finance process

Module 3: Customer due diligence

  • Customer due diligence
  • Special customer types
  • Sanctions laws
  • Record keeping

Module 4: Ongoing customer monitoring

  • Ongoing customer due diligence and transaction monitoring
  • When to carry out enhanced customer due diligence
  • Keeping KYC information up to date

Module 5: Reporting to AUSTRAC

  • Reporting - an overview
  • Suspicious matter and threshold transaction reporting
  • International funds transfer instruction reports

Module 6: AML/CTF for managers

  • Enrolment with AUSTRAC and the annual compliance report
  • The AML/CTF Program and ML/TF risk assessments
  • Employee due diligence and risk awareness training
  • Role of the AML/CTF Compliance Officer and review of the mutual banking sector

Topics Covered

  • What is workplace bullying?
  • Identifying who may be involved in bullying
  • Cyberbullying and remote working
  • Dealing with bullying for victims, perpetrators and bystanders
  • If you have been bullied

Topics Covered

  • Why we have a structured complaints-handling process
  • What we mean by a “complaint”
  • Who can make a complaint
  • Dealing with complaints
  • The complaints process
  • Timeframes for dealing with complaints
  • The feedback loop
  • Unresolved complaints and the role of the EDR Scheme

Module 1: Introduction to cyber security

  • Define cyber security
  • Explain how personal responsibility relates to cyber security
  • Identify the security concerns caused by shoulder surfing
  • Describe how malware works
  • Highlight the dangers of social engineering, tailgating and phishing

Module 2: Protecting work information

  • Identify key strategies for desktop security
  • Describe essential tips on using passwords and encryptions
  • Highlight the cyber security concerns around internet use
  • Explain how to protect work email accounts from cyber-attacks
  • Outline what to do if an incident occurs

Module 3: At work, home and offsite

  • Outline the cyber security concerns associated with working remotely
  • Identify ways to protect data stored on mobile devices
  • Highlight the data breaches associated with social media
  • Describe the requirements for collecting credit cardholder data under PCI DSS
  • Explain potential data breaches associated with paying by credit card

Topics Covered

  • The benefits of a diverse workplace
  • Unconscious bias
  • Cultural competence
  • Accessibility
  • A structural approach to diversity and inclusion

Topics Covered

  • The problem of unlawful discrimination
  • Direct and indirect discrimination
  • What is sexual harassment?
  • Stopping discrimination and sexual harassment
  • If you have been discriminated against or sexually harassed

Module 1: Introduction to ePayments

  • Introducing the ePayments Code
  • Applying the Code: When a security breach is reported
  • Applying the Code: In other circumstances

Module 2: Disputed ePayments

  • Overview of disputed transactions
  • Where account holder is not liable
  • Where account holder has full liability
  • Where account holder has limited liability

Module 3: Mistaken ePayments

  • Terminology
  • Definition of “mistaken internet payment”
  • Obligations of Sending ADI
  • Procedures of Receiving ADI
  • Other measures addressing mistaken internet payments

Module 1: Regulation of financial services

  • How financial services are regulated in the banking sector

Module 2: Basic deposit products and non-cash payment facilities

  • Explain the main types of basic deposit products in Australia
  • Outline how Australian basic deposit products are regulated

Module 3: Introduction to financial advice

  • Give a simple definition of advice
  • Explain the difference between factual information and advice
  • Identify the two categories of financial advice
  • Explain how to ensure advice you give is only general advice

Module 4: Providing personal advice

  • List the elements of the best interests duty
  • Identify the subject matter and scope of the advice the customer is seeking
  • List the steps required to identify the customer’s relevant circumstances
  • Describe situations where you must warn a customer that advice is based on incomplete or inaccurate information

Module 1: Introduction to fraud

  • Defining fraud
  • Types of fraud
  • The risk of fraud to your organisation
  • Who commits fraud
  • Consequences of committing fraud

Module 2: Internal Fraud

  • Red flags of internal fraud
  • Accounts payable frauds
  • Sales and inventory frauds
  • Payroll and expense account frauds

Module 3: External Fraud

  • The dangers external fraud poses to a financial services business
  • Identifying and responding to the various types of loan fraud
  • The typologies of online payments fraud
  • Cheque fraud, card fraud, and fraud issues related to the New Payments Platform
  • Non-banking types of external fraud

Module 4: Identity Fraud

  • Defining identity fraud
  • Common identity theft techniques
  • Minimise the risk of your identity being stolen
  • How to protect customers from identity fraud
  • What to do if identity fraud occurs

Module 5: Fraud Risk Management

  • Elements of a fraud risk management framework
  • Ways to build fraud awareness
  • Fraud prevention methods
  • Elements of a fraud detection and reporting program
  • Elements of a fraud response system

Module 1: Key Concepts, Products and Features

  • Decide whether a loan is regulated as consumer credit
  • List the common types of loan products available
  • Outline the general features of loans
  • How loans can be secured by a mortgage
  • List common related insurance products

Module 2: Consumer Lending Regulation Overview

  • Describe the sources of consumer lending regulation in Australia
  • Describe ASIC’s role as the credit consumer protection regulator
  • Describe the consequences of non-compliance
  • Describe consumer lending licensing and the general obligations of licensees

Module 3: Forming a Consumer Loan

  • Describe marketing of credit and sale activities
  • Explain Responsible Lending Obligations
  • Discuss credit contracts (both form and content)
  • Describe pre-contractual disclosures
  • Explain the importance of checking borrower understanding and free choice

Module 4: Consumer Mortgages

  • How a mortgage works
  • What can a mortgage secure?
  • The steps involved in taking a mortgage

Module 5: Credit Related Insurance

  • Mortgaged property insurance (MPI)
  • Lenders mortgage insurance (LMI)
  • Consumer credit insurance (CCI)

Module 6: Loan Guarantees

  • The legal disclosures to the proposed guarantor
  • Ensuring guarantor understanding and free choice
  • Execution of the guarantee

Module 7: Responsible Lending

  • Identify the Responsible Lending Obligation (RLO) to make reasonable inquiries about the
    borrower’s requirements and objectives
  • Discuss the RLO to make reasonable inquiries about the borrower’s financial situation
  • Recognise the RLO to take reasonable steps to verify the borrower’s financial situation
  • Explain the RLO to make a suitability assessment
  • Identify your record-keeping obligation

Module 1: Overview of Privacy Regulation

  • Outline how privacy is regulated in Australia
  • Explain who and what is protected by the Privacy Law
  • Describe how to integrate privacy into day to day business of the organisation

Module 2: Collecting Personal Information

  • Outline the personal information covered by the Privacy Law
  • Identify which personal information is reasonably necessary for an organisation’s activities
  • List some strategies to follow when collecting personal information

Module 3: Dealing with Personal Information

  • Outline the situations where an organisation can use an individual’s personal information
  • Outline the situations where an organisation can disclose an individual’s personal information
  • Explain how to guard against wrongful disclosure of personal information

Module 4: Access and Correction

  • Explain the situations where access to personal information must be given and where
    access can be refused
  • Outline how to deal with correction requests
  • List some practical steps when dealing with access and correction requests

Module 1: Introductory PPS Training

  • The framework of the PPS System
  • Some common documents used in the PPS System
  • Some common terms used in the PPS System
  • How PPS Registration can help a financial institution

Module 2: Specialist PPS Training

  • Prior security interests
  • Common priority rules
  • Protecting your institution’s priority
  • Special priority rules for vehicles acquired from a registered dealer

Topics Covered

  • What is whistleblowing and why is it important
  • Whistleblowing policies
  • Making a whistleblower disclosure
  • Emergency and public interest whistleblower disclosures
  • Investigation of disclosures

Module 1: Working safely

  • Explain how WHS laws affect you and your workplace
  • Identify who has rights and obligations under WHS law
  • Discuss the general rules of WHS duties
  • Outline a PCBU’s duty to consult with workers
  • Describe a PCBU’s duty to consult with other duty holders

Module 2: Workers’ rights and obligations

  • Explain what a worker’s duty of care entails
  • Outline how you can manage risk
  • Identify when you are allowed to cease work
  • Describe the various forms of prohibited conduct
  • Outline the three categories of WHS offences

Module 3: Duties of PCBUs

  • Explain what a PCBU’s duty of care entails
  • Outline the WHS risk management process
  • Describe how to manage a notifiable workplace incident
  • Identify a PCBU’s obligations in relation to emergencies and first aid, training and the
    provision of protective equipment
  • Describe any additional duties in respect of plant, substance or structure activities

Module 4: Compliance and enforcement measures

  • Identify the role and the powers of the regulator
  • Identify the role and the powers of health and safety inspectors
  • Describe the notices an inspector may issue for WHS breaches
  • Explain how enforceable undertakings operate
  • Describe the orders a court can make in response to a WHS breach

Module 5: Duties of officers

  • Identify the officers of a PCBU
  • Outline officers’ liability for WHS matters
  • Explain officers’ due diligence obligations
  • Describe the elements of an effective WHS system
  • Discuss the penalties for officers for breach of due diligence

Module 6: Other parties

• Identify the role of health and safety representatives (HSRs)
• Identify the powers of HSRs
• Outline PCBUs’ obligations toward HSRs
• Identify the role of health and safety committees
• Discuss the functions of WHS entry permit holders

Module 1: Introduction to unconscious bias

Module 2: Managing unconscious bias in your organisation

Module 1: Customers with reduced decision-making capacity

  • Explain the importance of a banking customer’s decision-making capacity
  • Discuss how to assess a customer’s decision-making capacity
  • Describe the causes of reduced decision-making capacity
  • List possible responses to reduced decision-making capacity
  • Give a general overview of Powers of Attorney

Module 2: Customers with special needs

  • Discuss how to overcome various barriers that may hinder customers getting information
    about financial products
  • Explain how to assist customers who may have trouble understanding how financial
    products work

Module 3: Customers vulnerable to other parties

  • Explain which actions fall into the definition of ‘financial abuse’
  • Understand how to assess the chances that financial abuse is occurring
  • Outline some ways a customer can guard themselves against financial abuse
  • Outline some ways to respond if you suspect financial abuse is happening

Module 4: Relationship breakdowns and domestic violence

  • Explain how to help a customer reorganize their banking after a relationship breakdown
  • Understand the background to domestic violence
  • Explain how to help a customer open an account when they have too few identification documents

Module 5: Elder financial abuse

  • In this module we use case studies of elder financial abuse to learn how to better identify
    and respond to potential elder financial abuse

Module 6: Vulnerable customers – loans and guarantees

  • Explain the risks faced by vulnerable customers when they enter into loans as a coborrower or guarantor
  • Outline some ways to protect vulnerable customers when signing up loansCase studies