Many customers are navigating uncertain and unexpected times, if you are concerned your Bank or Lender is here to help.
You’re not alone, our members have many options available to help and support their customers during the crisis. Contact details and information for each of our members is available below.
| Member | Phone Number | Website |
| Afterpay | 1300 100 729 | Facing financial hardship |
| Allied Credit | (02) 8331 2100 | Contact us |
| Alpha Car Finance | 1300 257 426 | What to do if you can’t make your car payments |
| American Express | 1300 132 639 | COVID-19 American Express support |
| Angle Asset Finance | 1300 586 936 | COVID-19 information |
| ANZ | 13 13 14 | COVID-19 support |
| Attvest Finance | 1300 363 590 | COVID-19 |
| Australian Structured Finance | (02) 9299 4711 | Contact us |
| Automotive Financial Services | 1800 688 995 | Contact us |
| Avenue | 1300 283 265 | Contact |
| AvisBudgetGroup | 1800 141 000 | Customer service |
| Bank of China | 1800 095 566 | Financial difficulty assistance |
| Bank of Queensland | 1800 079 866 |
COVID-19 customer
support
|
| Bayswater Car Rental | (02) 9360 3622 | What do you need help with |
| beCarWise | 1300 734 500 | During the Life of Your Lease |
| Bendigo & Adelaide Bank | 1300 236 344 | Coronavirus assistance package |
| Beyond Merchant Capital | 1300 955 428 | Contact Us |
| BMW Australia Finance | 133 269 | COVID-19: We are with you |
| Branded Financial Services | 1300 549 166 | COVID-19 assistance |
| Brighte Capital | 1300 274 448 | Brighter together: We’re are here to help you |
| Capify | 1300 869 706 | COVID-19 update |
| Caterpillar Financial Services | 1800 010 808 | Coronavirus assistance for impacted businesses |
| CBA | 13 2221 | Financial difficulty |
| Challenger | 13 35 66 | FAQs |
| Cisco Systems Capital | 1800 134 349 | Supporting business continuity |
| Classic Funding Group | 1300 780 895 | Resources and support for your business |
| Clearmatch | 1300 644 044 | We're here to help |
| CNH Industrial Capital | 1800 807 934 | Contact us |
| Credit Corp Group | 1800 221 414 | We’re here to help |
| Credit Sense Australia | (07) 3118 5233 | Support so you can get on with business. |
| Custom Fleet | 1300 364 651 | Notice Board |
| DLL/ RABO | 1800 736 0220 | Coronavirus update |
| Dell Financial Services | 1800 812 392 | Navigating through COVID-19 |
| East Coast Car Rentals | 1800 327 826 | FAQs |
| Elantis Premium Funding | 1800 451 111 | Hardship PolicyHardship Policy |
| Europcar Australia & NZ | 1300 131 390 | Coronavirus customer information |
| Finance One | 1800 346 663 | Supporting our customers |
| Fleetcare | 134 333 | Coronavirus, we’re here to help |
| Flexfleet | 02 9002 3450 | Contact |
| FleetPartners | 1300 666 001 | Contact us |
| Freedom Leisure Finance | 1300 261 641 | Contact us |
| Fupay | FU FAQs | |
| Get Capital | 1300 249 649 | An update on COVID-19 |
| GM Financial Australia | 1800 284 2271 | COVID-10 customer support |
| Grow | 1300 001 420 | Contact us |
| Group and General Finance |
(02) 8817 7780
|
How can we help? |
| Hertz Australia | 13 30 39 | Coronavirus advisory |
| Hewlett Packard Enterprise | 1300 317 425 | HPE COVID-19 response |
| Humm | 1800 088 151 | Financial Hardship |
| Hunter Premuim Funding | 1300 486 837 | Financial Hardship Guidelines |
| Indigenous Business Australia | 1800 107 107 | COVID-19 support |
| Iqumulate Premium Funding | 1300 555 068 | Contact us |
| John Deere Finance | 1800 857 057 | Coronavirus update centre |
| Judo Bank | 13 58 36 | A message from Judo |
| Komatsu Corporate Finance | 1300 566 287 | Customer information |
| Kubota Australia Finance | 1800 225 990 | COVID-19 requests for assistance |
| Laybuy | help@laybuy.com | Financial hardship and assistance |
| Latitude Financial Australia | 1300 363 269 | Financial hardship |
| Leaseexpress | 1300 36 36 30 | FAQs |
| LeasePlan Australia | 132 572 | Coronavirus update |
| LeasePLUS Group | 1300 131 316 | Contact us |
| Leasewise Australia | 02 8758 0300 | Contact us |
| Liberty Financial | 13 11 33 | Here to help in times of need |
| Lock Finance NZ | 0800 275 562 | Contact us |
| Lumi | 1300 005 864 | We’re here to help |
| Macquarie Leasing | 1300 368 908 | Coronavirus support hub |
| Maia Financial | 1300 134 214 | FAQs |
| Max Recovery Australia | 1300 576 005 | Contact |
| Mercedes-Benz Financial Services Australia | 1300 730 200 | Supporting our customers through COVID-19 |
| Metro Finance | 1300 362 627 | Contact us |
| Modus Financial Services | 1300 001 226 | FAQs |
| Money3 | 1300 014 870 | Financial Difficulty |
| Moneytech | 1300 858 904 | Stimulus package update |
| Moula Money | 1300 885 893 | We’re here to support business owners |
| NAB | 13 22 65 | Guidance during COVID-19 |
| NextFleet Australia | 07 3129 7900 | Contact |
| Nissan Financial Services | 1800 035 035 | COVID-19 information |
| Now Finance Group | 1300 275 669 | What to do when you can’t pay your debts |
| On Deck Capital | 1800 676 652 | COVID-19 Resources Hub and Support |
| OpenPay | 1300 168 359 | What if I need more time to make a payment? |
| ORIX Australia | 1300 652 886 | Contact ORIX |
| PACCAR Australia | 1800 455 155 | Contact us |
| Pepper Money | 1800 356 383 | Financial hardship assistance |
| Plenti | 1300 768 710 | COVID-19 Frequently Asked Questions |
| Premium Funding | 1800 005 110 | Contact |
| Principal Finance | 1300 137 037 | Contact |
| Prospa | 1300 882 867 | COVID-19 support |
| QFleet | (07) 3008 2633 | Contact us |
| Qudos Bank | 1300 747 747 | Financial hardship |
| RAC Finance | 13 17 03 | RAC’s response to Coronavirus |
| RACV Finance | 13 72 28 | RACV financial hardship support |
| Redspot / Enterprise | 1300 668 810 | Contact us |
| RedZed | 1300 722 462 | RedZed is committed to responsible lending |
| Salary Packaging Australia | 1300 786 664 | Contact |
| Scottish Pacific Business Finance | 1300 332 867 | We’re here to help |
| Selfco Leasing | 1300 12 11 10 | Get in touch |
| Sgfleet/ nlc | 1800 652 652 | Contact us |
| Smart Group | 1300 665 855 | Smartgroup response to COVID-19 |
| Summit Fleet Leasing & Management | (02) 9638 7833 | COVID-19 Update |
| Taurus Finance | (02) 8311 3998 | We're here to help |
| Thorn Group | (02) 9101 5000 | Addressing financial Exclusion |
| Toyota Finance Australia | hardship@toyota.com.au | Financial hardship |
| Thrifty Australia | 1300 284 752 | Help and FAQs |
| Vestone Capital | 1800 082 838 | |
| Volvo Finance | 1300 720 078 | FAQs |
| Volkswagen Financial Services | 1300 734 567 | COVID-19 Update |
| Walker Stores | 1800 199 285 | |
| Wells Fargo International | 1800 241 0028 | Wells Fargo assist - get help with payment challenges |
| Westlawn | 1300 937 852 | Financial hardship |
| Westpac Banking | 1800 067 497 | COVID-19 customer support |
| Yamaha Motor Finance | 1800 123 100 | We’'ll help you to get back on top of things |
| Zip Co | 02 8294 2345 | Financial difficulty & hardship |
Australian Finance Industry Association Limited | ABN 13 000 493 907
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