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Supporting Customers In Financial Difficulty 


Many customers are navigating uncertain and unexpected times, if you are concerned your Bank or Lender is here to help.

You’re not alone, our members have many options available to help and support their customers during the crisis. Contact details and information for each of our members is available below.

 

Member Phone Number  Website
255 Finance  1800 613 108  
 Afterpay 1300 100 729  Facing financial hardship 
Allied Credit   (02) 8331 2100  
Alpha Car Finance  1300 257 426  What to do if you can’t make your car payments 
 American Express  1300 132 639  COVID-19 American Express support
 Angle Asset Finance  1300 586 936 COVID-19 information 
 ANZ 13 13 14   COVID-19 support 
 Attvest Finance  1300 363 590  
Australian Structured Finance   (02) 9299 4711   
Automotive Financial Services 1800 688 995  
AvisBudgetGroup   1800 141 000 Customer service
  Bank of China 1800 095 566  Financial difficulty assistance  
Bank of Queensland  1800 079 866 COVID-19 customer support 
  Bayswater Car Rental (02) 9360 3622  
 Bendigo & Adelaide Bank 1300 236 344 Coronavirus assistance package 
Beyond Merchant Capital   1300 955 428  
BMW Australia Finance   133 269 COVID-19: We are with you 
Branded Financial Services 1300 549 166 COVID-19 assistance
Brighte Capital 1300 274 448 Brighter together: We’re are here to help you
Capify  1300 869 706  COVID-19 update
Caterpillar Financial Services   1800 010 808   Coronavirus assistance for impacted businesses
 Cisco Systems Capital  1800 134 349 Supporting business continuity 
Classic Funding Group  1300 780 895 Resources and support for your business 
CNH Industrial Capital  1800 807 934  
Credit Corp Group 1800 221 414 We’re here to help
Credit Sense Australia (07) 3118 5233   Support so you can get on with business.  
CSG  1800 985 445 COVID-19 customer announcement  
Custom Fleet    1300 364 651  
DLL/ RABO    1800 736 0220 Coronavirus update  
Dell Financial Services 1800 812 392  Navigating through COVID-19
East Coast Car Rentals 1800 327 826   
Eclipx Group/ FleetPartners 1300 882 266  Help to those affected by COVID-19 
Elantis Premium Funding  1800 451 111  
Europcar Australia & NZ 1300 131 390 Coronavirus customer information
Finance One 1800 346 663   Supporting our customers
 Fleetcare  134 333  Coronavirus, we’re here to help
Flexfleet 02 9002 3450   
FlexiGroup 1300 858 608  COVID-19: message from Rebecca James, CEO
Funda 1300 647 996   
Get Capital 1300 249 649 An update on COVID-19 
GM Financial Australia 1800 284 2271 COVID-10 customer support 
Group and General Finance (02) 8817 7780   
Hertz Australia 13 30 39  Coronavirus advisory 
Hewlett Packard Enterprise 1300 317 425  HPE COVID-19 response 
Hunter Premuim Funding  1300 486 837  
IBM Global Financing    
Indigenous Business Australia 1800 107 107 COVID-19 support 
Invoice Money 1300 811 484   
 Iqumulate 1300 555 068  
 John Deere Finance  1800 857 057  Coronavirus update centre  
Judo Bank    13 58 36  A message from Judo 
Komatsu Corporate Finance  1300 566 287   Customer information  
 Kubota Australia Finance  1800 225 990   COVID-19 requests for assistance  
Latitude Financial Australia    1300 363 269  Financial hardship  
LeasePlan Australia  132 572  Coronavirus update  
Leasewise Australia  02 8758 0300    
Liberty Financial   13 11 33  Here to help in times of need  
Lock Finance NZ    0800 275 562   
Lumi   1300 005 864   We’re here to help  
 Macquarie Leasing 1300 368 908   Coronavirus support hub  
Max Recovery Australia   1300 576 005   
 ME Bank  13 15 63   Coronavirus support package 
 Mercedes-Benz Financial Services Australia  1300 730 200 Supporting our customers through COVID-19  
 Metro Finance  1300 362 627  
Modus Financial Services  1300 001 226  
Moneytech   1300 858 904 Stimulus package update  
Moula Money   1300 885 893   We’re here to support business owners  
 NAB 13 22 65 Guidance during COVID-19  
 NextFleet Australia 07 3129 7900  
 Nissan Financial Services 1800 035 035   COVID-19 information
Now Finance Group 1300 275 669 What to do when you can’t pay your debts  
On Deck Capital    1800 676 652 COVID-19 Resources Hub and Support  
OpenPay   1300 168 359   What if I need more time to make a payment?  
ORIX Australia 1300 652 886    
PACCAR Australia 1800 455 155  
 Pepper Money  1800 356 383 Financial hardship assistance  
Premium Funding    1800 005 110  
Principal Finance  1300 137 037  
Prospa  1300 882 867 COVID-19 support  
 QFleet  (07) 3008 2633  
 QPR Premium Funding 1800 007 773   
 Qudos Bank  1300 747 747 Financial hardship
RAC Finance 13 17 03  RAC’s response to Coronavirus 
RACV Finance  13 72 28  RACV financial hardship support 
Redspot / Enterprise 1300 668 810   
Scottish Pacific Business Finance 1300 332 867 We’re here to help
Selfco Leasing  1300 12 11 10  
Sgfleet/ nlc 1800 652 652  
Smart Group 1300 665 855 Smartgroup response to COVID-19 
 Spotcap  1800 10 70 10   
Summit Fleet Leasing & Management (02) 9638 7833   
Taurus Finance (02) 8311 3998   
Thorn Group (02) 9101 5000 Addressing financial Exclusion
TL Rentals 1300 137 146  
 Toyota Finance Australia hardship@toyota.com.au  Financial hardship
Thrifty Australia  1300 284 752  
Volvo Finance 1300 720 078  
 Volkswagen Financial Services  1300 734 567   COVID-19 Update  
Walker Stores  1800 199 285    
Wells Fargo International 1800 241 0028 Wells Fargo assist - get help with payment challenges  
Westlawn 1300 937 852  Financial hardship  
Westpac Banking 1800 067 497 COVID-19 customer support  
 WEX Australia  (03) 9274 9100   Contact WEX  
 Yamaha Motor Finance   1800 123 100  We’'ll help you to get back on top of things  
 Zip Co   02 8294 2345  Financial difficulty & hardship