Summit key take-aways

AFIA Notes

Day one

Diane Tate Opening Remarks

Diane made opening remarks about the external risk environment and regulatory issues facing the sector, including:
- Relief, repair, restraint and rebuilding supply chains.
- Digital and cyber-security in the finance sector.
- Vulnerable customers.
- Sustainability and greenwashing.
- CEFC’s work - $10b in funding available for partnerships.
- Privacy laws to be changed.
- Consumer Data Right and Open Finance.
- Financial inclusion in the context of cost of living.
- Compensation Scheme of Last Resort and Financial Counselling funding - the finance sector will be asked to do more.

Session 1: The Big Picture

AML/ CTF

Attorney-General has announced consultation on AML-CTF reform. Important for the finance sector to be engaged during this process.
There has been an increased use of external audits and enforceable undertakings.

Unfair Contract Terms

The finance sector should review contracts for unfair contract terms given new laws taking effect on 9 November 2023.
Penalties are significant.

Financial Accountability Regime (FAR)

New laws equals more obligations.
FAR to extend Banking Executive Accountability Regime (BEAR) to all ASIC/APRA regulated entities. Key features include key personnel obligations and deferred remuneration obligations and notification obligations.
Financial Sector Reform Act 2022 (Cth) (FSR) – new anti-avoidance measures to encourage compliance with NCCP Act and supplement product intervention orders.
Privacy Act reform - 116 proposals for change under the Privacy Act – tighter timeframes for notifiable data breaches and increased cyber security controls. Minimum/maximum data retention periods and need to describe them in privacy policies.

Session 2: ASIC Deputy Chair, Sarah Court

ASIC has published enforcement priorities to enhance transparency.
Focus areas for 2023 include:
- predatory lending
- DDO
- greenwashing
- crypto
- pricing promise failures
- unfair contract terms for general insurers

Enduring priorities include:
- misconduct, especially affecting indigenous people
- systemic compliance failures.

ASIC outlined elements of its Regulatory toolkit:
- Discussed the different types of tools available to the Regulator including proceedings, infringement orders, stop orders, banning orders, warnings, and publication.

Session 3: ACCC Chair, Gina Cass-Gottlieb

Annual announcement of enforcement and compliance priorities – financial sector remains a key priority for the ACCC – competitive markets that work in the interests of consumers.
83 of SMEs start with Facebook ads.

Financial services priorities

Must address anti-competitive conduct and promote competition.
Inquiry under direction from Treasurer on bank deposit rates and credit interest rates.
Contributing to review of payments system.
ACCC action against Mastercard in FCA re: anti-competitive conduct regarding least-cost routing initiative.
Consumer reforms:
- Government’s national anti-scam centre - ACCC Report shows Australians lost 3.1b in 2022 – up 80% from 2021 – investment scams most common.
- new UCT - previously, not a contravention of the Act to have an UCT. Now along with terms being struck out, there are penalties and a legal record of unfair terms being a contravention of the Act.

Economy wide unfair trading prohibition proposal – regulate ‘hard to exit’ products and ‘excessive collection of data’.
- Excessive collection of data and misleading design frameworks may negate informed consent.
- Long terms may negate effectiveness of consent.

Digital platform markets:
- Digital platforms are not currently doing enough to protect against scams and fake reviews.
- Need more verification of businesses, products.
- Concern of ‘self-preferencing’ by digital platforms, i.e. in search results.
- Tying – i.e. – can only use Google or Apple products to pay in app store.
- The question of targeted ads.

Session 4: Dr Zili Zhu – CSIRO

AI can be used to assist predictions for long term effects of uncertainty on decision making.
Potential for using AI in the context of credit assessments.
Explainable AI and discrimination concerns in credit analysis.
Future predictions are always fraught.

Session 5: Chris Coldrick – Deloitte

Difficulty of product and staff shortages.
Cyber issues
Increased insolvencies
Changes in Government policy – consequences and risks for organisations
Illumination of supply chains:
- Know your network.
- Sense risks and insights.
- Act on actionable insight to mitigate risk.

Contract with suppliers who have different secondary suppliers to mitigate risk
Examine who are the suppliers behind the suppliers and what products are they moving.
Run entire exercise – find three things and mitigate.
Chris outlined 2 case studies, one involving automotive disruption and one involving retail disruption. Key obstacles and solutions included:
- missing suppliers
- short memories
- cost sensitivity
- economies of scale
- lack of broad understanding of supply chain issues
- lack of supply chain leaders’ skills
- automated warehouses are less susceptible to labour shortages
- investments in last mile scheduling.

Session 6: Brendan Tapley – PwC Sustainability

Outlined myriad of climate disclosure tools
Responsible investment, accounting for ESG, now valued at $1.5 trillion under management
Challenge of measuring ESG data – i.e. water and energy consumption, diversity and inclusion data, external assurance etc.
98% of businesses are small businesses – exempt from emissions reporting?

What steps can you take for ESG?

Set an ESG strategy which is embedded in business strategy.
Plan alignment to leading ESG standard.
Plan public commitments and disclosure
Recruit talent
Benchmark on material topics
Seek assurance.

Session 7: Let’s Talk About Privacy – Kelly Dickson

Malicious and criminal attacks consistently account for 62-63% of breaches.
33-35% of breaches are based on human error.
12-15% of all data breaches are in the finance sector.
This is privacy awareness week.
Key themes:
- People: awareness + training + culture of compliance.
- Systems: secure PI / breach preparedness / preventative systems.
- Data minimisation – collection / retention.

Day two

Session 1: David Locke - AFCA

70k complaints annually – an increase of 27% re: banks and +43% BNPL in last 12 months.
The number one issue financial counsellors see is mortgage arears, for first time in 10 years.
420 scam complaints monthly, 4161 + 28% - more complaints about scams than any other issue
Importance of vulnerable consumers – elderly, live alone, mental health or financial hardship
AFCA 2021 independent review after recommended rules changes needed
AFCA supports:

Where an appropriate offer of settlement has been made, want to get consumer accept – rules change
Want a tougher approach re: 3P representatives, debt management firms – not always in consumer best interests – rules change
Greater emphasis on systemic issues, on top of individual case management.

Support AFIA single code work – AFCA have to look at what codes say and what ‘good industry practice’ looks like. In the absence of robust codes, need to look to proxies like banking code. Better to have bespoke codes.
CSLR – passed HoR, sitting in Senate, listed for 11 May 2023 debate in Senate.
AFCA fees should not increase over CPI and AFCA hopes to deliver decreases in cost and increases in speed and efficiency.

Session 2: CDR Session – John Harrison, Yodlee and Dennis Rappoport, Liberty

Adopting CDR early gives flexibility but has cost.
The panel discussed the strategic question of whether to build or buy including decision on data holder and data recipient side. Does it make more sense to use vendors rather than building from scratch.
The panel outlined different models of participation in CDR eg Full participation v CDR insights model, trusted adviser model: other approaches.
Data controls are important and very onerous requirements here.
Need to communicate changes across your organisation.
Data privacy has been baked into CDR from start – high control, detailed and non-transferable consents.
OAIC/ACCC published guidance on interactions between CDR and the Privacy Act, but both sets of regulation always have to be considered.
Entities will need to figure out what your goals are – best model, requirements, customer needs.
CDR allows aggregation of various accounts and payments in one place.
CDR also helps with other use cases such as verification and AML-CTF assessments, as well as credit and hardship assessments.
Banking Sector – CDR Desk – definition of publicly offered cf bespoke product – generally advertised + highly customized + other features.

Session 3: The Evolving Payments Landscape – Jennifer Turner, AMEX

Business payments in a consumer focus.
Need for innovation – in Australia, innovation is often consumer driven.
The importance of apps and Open Banking – consumers want efficiency and ease.
Difficulties of the pandemic with labour shortages, cashflow impacts etc – led to impacts on SMEs and large corporations in terms of ways of securing their long-term debt.
Pandemic led to a huge requirement for working capital as cash advance and overdrafts no longer covered.
Pandemic didn’t lead to new products, but innovative ways of using existing payments products.
Identification and verification requirements can impede productivity. Digital ID could both improve safety and efficiency. But no one wants to pay to do it.
Businesses want payments to be – cheaper, simpler, faster and easier.
Implications of Payments System Review / UCT and unfair trading prohibitions.

Session 4: Operational Resilience – APRA

APRA want to drive effective use of data to make decisions and reduce reg burden.
APRA published policy priorities – tech and data – modernising prudential architecture.
John Lonsdale – “Australians can be confident their banking system is among the most secure in the world” but “scope to do more on operational resilience”.
Safeguards are important to anticipate disruptions.
CPS 230 – 1) improve operational risk practices through enhanced focus of boards and senior management + 2) minimise impact of disruptions to customers and the financial system.
Understand your end-to-end value chain.
Insufficient planning and preparation for crises – everyone should know their role ahead of time.
Need to explain these complex issues simply. What is the appropriate level of information?
Cyber attacks – 1) prepare + 2) detect (figure out when and for how long and what took) + 3)
If you can defend that you’ve done your best to 1) prepare 2) detect 3) respond, you have fulfilled your obligations.
Interconnectedness/globalisation have increased supply chain risks in cyber.

Session 5: Credit Law Regulation – Steven Klimt from Clayton Utz

Steven provided a retail credit law update.
He outlined SACC amendments which commence 12 June 2023.
Also BNPL reform and potential changes here.
Responsible lending obligations, the state of play following the Wagyu v Shiraz decision and how it compares to obligation in the Credit Act and RG209.
Design and distribution obligations (DDO) and ASIC enforcement.
Short term credit exemptions – lessons from Cigno.

SACC amendments

12 June 2023 – FSR 2022 amendments commence – loans of 2k for b/w 16 days to 12 months.
Civil penalties of 5,000 penalty units for contravention of new provisions.

BNPL Reform

Increasing popularity – grew by 37% in FY22 to $16 billion.
BNPL helped to create or retain 120,200 jobs – 21.2% increase in preceding year.
November 2022 – Treasury released BNPL Options Paper – view there in an unintended regulatory gap in BNPL products
Treasury put forward 3 options for future regulation 1) strengthened industry code 2) limited regulation under the Credit Act 3) Regulation of BNPL under Credit Act, with full RLOs.
ASIC supports Option 3.

Three key aspects to reform:

The extent to which BNPL required to conduct unsuitability assessment under the Act.
Scalability – don’t apply just to BNPL in Act – apply to all credit products.
Access to credit reporting system – credit scores are not regulated / objective.
Licensing of BNPL providers.

Responsible lending and the status of Westpac:

2020 – FCAFC dismissed ASIC’s appeal.
RG209 hasn’t been updated to take into account the appeal in Westpac.
Watch this space as there may be future developments.

DDO

ASIC crackdown on compliance with DDOs.
At April 2023, ASIC had issued 28 interim stop orders.
Lessons from One Credit Card, Amex and Firstmac
ASIC v Amex - David Jones credit card.

Cigno Case

FCAFC is the law on this issue.
Lender entered credit contract with consumer where they provided credit and a small fee – not subject to licensing or NCCP – channeled into this product by another company.
Financial supply fee + account keeping fee paid by secondary supplier.
Financial supply fee was $13 + 60% of the amount of credit + $5.95 per week
Issue – was the fee a fee or charge that is or may be made under the BHF loan agreement, if yes than credit regulated under NCCP Act.
Charge construed in exchange of, on account of or by reason of the provision of credit. S6(5) of the Act = broad construction of fee for credit with broad implication for NCCP Act
Court didn’t want parties to avoid the Act.

Session 6: Cyber Security and Data Protection

Pre-understanding cyber risk, must understand the threat environment that motivates baddies.
Financial incentives for cyber crime huge – 2025 = $10.5T.
By 2025, profit from cyber crime will be higher than profits from global drug trade.
Cyber criminals can be distracted by geopolitics – Russia / Ukraine.
When cyber criminals get dissatisfied, they break away and act outside rules.
Moved from smash and grab to patient and specific intelligence gathering.
Insider information is a key trigger – who has access to passwords?
Threat actors have learned to cover their tracks very well.
Need to respond in an urgent but sustained fashion – intense 6 weeks, less intense 6 months, remediation full year, then investigations and class actions.
Often need to respond to cyber attacks without access to your information / IT systems.
Home Affairs is a major regulator but we’re not used to working with them.
Ashurst response to Cyber Security discussion paper:
- Directors duties are on agenda but won’t be specific cyber duty.
- Boards and ELTs need to be more accountable with cyber sec and regulations will come – i.e. attestation processes.
- Minimum standards.
- Mandatory reporting.

Questions to ask:
- Are you ready – simulation planning?
- Where/what is your data?
- Are your vendors secure?
- Is compliance enough?

Certificates of Attendance

Attendee certificates

Andrea Beatty

Brett Davies

Cemal Akgul

Chalisa Parekowhai

Cindy Hansen

Damir Prasovic

David Hannah

David Nicholls

David Templeton

Eoin MacNeill

Franz Morante

Grant Howells

Hamed Ahmed

Harley Davis

James Friel

Jayne Kerford

John Harrison

John O'Reilly

John Reinehr

Jon Moodie

Justin Coates

Katie Haywood

Kawal Randhawa

Kelly Dickson

Kerensa Sneyd

Liza Raynes

Melissa Joyce

Michael Patino

Michael Vainauskas

Neesha Pierce

Nicholas O'Neill

Nilath Dias

Ofir Kranz

Paris George

Paul Bates

Paul Yap

Peita Piper

Peter Di Girolamo

Peter Jones

Raj Datt

Reggie Cabal

Saara-Jayne Mistry

Sarah-Jane Mills

Steven Klimt

Suman Pokharel

Sunny Yu

Session materials

Summit PP Deck

Download the Summit PowerPoint Deck here.

ASIC

REP 762 Design and distribution obligations: Investment products

Released 3 May 2023.

In 2022, ASIC reviewed compliance with the design and distribution obligations by issuers of investment products (i.e. interests in managed investment schemes, shares issued by an investment company, preference shares and debentures). This report summarises our key observations on how issuers of investment products are meeting these obligations and highlights areas for improvement.

Read the report (PDF 630 KB)

CDR Developments

Support package and checklist for accredited data recipients

The Consumer Data Right accredited data recipient support package helps guide potential applicants through the different stages in the Consumer Data Right accreditation and on-boarding processes. The Consumer Data Right accreditation checklist lists activities that applicants should do before beginning an accreditation application and the documents required to progress the application.

Read or download the materials below.

Accredited data recipient support package 16 February 2023
CDR accreditation checklist 28 April 2023

Agenda

Agenda - Day 1

THURSDAY, 4 MAY

Time	Session	Speaker
8.30AM	Registration & Welcome Breakfast
9.00AM	Welcome & Introductions	Diane Tate, CEO, AFIA
9.15AM	The Big Picture - Panel Over the past two years, the finance industry has demonstrated its ability to successfully navigate unprecedented levels of uncertainty. But it’s still an upward climb. Now faced with interest rate volatility, increasing credit risk exposures, supply chain disruptions, changing consumer preferences and the risk of a recession— 2023 brings a new set of challenging operating conditions for financial institutions, promising to be a year in which more regulation, the impact of sustainability and climate change, accelerating digitisation and data reliance, and requirements around transparency become marketplace realities. This session will explore the industry outlook for financial services in 2023. The panel will discuss new and emerging trends and priorities; upcoming regulatory changes; the key risks, challenges and opportunities for financial institutions, and how business leaders can navigate the path ahead.	Roza Lozusic, ED Policy & Strategy, AFIA; Kerensa Sneyd, Partner, Allens; Steven Klimt, Partner, Clayton Utz & Andrea Beatty, Partner, Piper Alderman
9.55AM	Morning Tea
10.15AM	Enforcement & The Regulatory Toolkit On 15 February 2023, ASIC released an update of its enforcement priorities and regulatory timetable for 2023, coinciding with the release of its latest enforcement and regulatory report (Report 757). The update signalled an expansion of ASIC's 2023 enforcement priorities previously announced in November 2022 including poor design, pricing and distribution of financial products; governance and directors' duties failures; misconduct involving crypto assets; investment scams and market manipulation. ASIC's release is consistent with its focus in the two emerging areas of "greenwashing" and Design and Distribution Obligations (DDO). This session will explore ASIC’s new enforcement focus, exploring key areas such as DDO, Reportable Situations Regime and Product Intervention Powers (PIP) as well as major developments in sustainable finance and technology risk.	Sarah Court, Deputy Chair, ASIC
11.00AM	ASIC Deep Dive	Roza Lozusic, ED Policy & Strategy, AFIA & Sebastian Reinehr, Senior Policy Advisor, AFIA
11.30AM	Regulating Digital Platforms In Australia, the significance of digital platforms has had increasing recognition, both for individual consumers and businesses. Consequently, the appropriate regulation of these platforms is a matter of considerable debate across the finance industry. On 8 March 2023, the ACCC advised that it will examine the expanding ecosystems of digital platform service providers in Australia as part of its five-year Digital Platform Services Inquiry. This session will explore ACCC’s FY24 compliance and enforcement priorities, new and upcoming reforms in relation to digital platforms, trends in unfair trading and anti-competitive practices, ACCC inquiries into Digital Platform Services and international developments.	Gina Cass- Gottlieb, Chair, ACCC
12.15PM	Lunch
1.15PM	What Have We Heard? - Attendee roundtable discussion	Diane Tate, CEO, AFIA
1.45PM	AI & The Future Of Decision Making Expectations on risk teams continue to evolve as the external risk environment becomes more complex. While external risks such a technology, cyber security, ESG, supply chains, and macroeconomic risks continue to increase the complexity and scope of risk profiles for financial institutions, internal issues bring their own set of challenges. Risk managers are needing to do more with less. Consequently, the need for real-time data and sophisticated analytics has become increasingly important, making access to accurate and actionable insights a crucial aspect of decision-making. Introducing AI into this process plays a major part in improving outcomes. By leveraging AI, financial institutions are better equipped to transform the decision-making process to be more accurate, efficient, and successful. This session will examine how financial institutions are leveraging AI to make more informed and better decisions, exploring both the opportunities and risks that AI presents in data management, the customer experience, competition and regulation.	Dr Zili Zhu, Director – Risklab Data61, CSIRO
2.30PM	Managing Risk In Supply Chains Supply chain risks are high profile in 2023, stemming from disruption caused by a complex mix of economic uncertainties, sustainability and climate change, inflationary pressures, global geo-political challenges and technological transformations. An issue in any of these areas could lead to severe financial and reputational damage. How financial institutions manage these disruptions can either be a critical opportunity or risk in the year ahead. This session will delve into supply chains, exploring how organisations can mitigate risks, use innovative approaches to better manage suppliers, and ensure supply chains are responsive and agile to manage the unexpected and to deal with these threats and disruptions appropriately, efficiently and profitably.	Chris Coldrick, Partner, Deloitte
3.15PM	Afternoon Tea
3.35PM	The Importance Of Acting On ESG Issues A range of industry drivers are fuelling the demand for Environmental, Social and Governance (ESG) action across the financial services landscape, including a combination of stakeholder demands, regulatory push, and international mandates for transparent and proven ESG policies and practices - increasing the stakes on ESG action, inaction or omission. It is essential that financial services organisations know how to act on ESG issues. The time has come for real change – going beyond good intentions to create a practical plan that achieves tangible results. This session will provide an overview of the ESG reporting landscape, emerging regulations and reflections on lessons and linkages in jurisdictions such as the UK and Europe.	Brendan Tapley, Director, Sustainability & Climate Change, PwC
4.20PM	Let's Talk About Privacy - Attendee Q&A What privacy and data protection risks are keeping you up at night. Data breaches in the finance sector. Real-life case studies. The risk areas in your business.	Kelly Dickson, Managing Principal Lawyer, Macpherson Kelley
4.50PM	Wrap Up	Diane Tate, CEO, AFIA
5.00PM	Day one close

Agenda - Day 2

FRIDAY, 5 MAY

Time	Session	Speaker
8.45AM	Open & Introductions	Diane Tate, CEO, AFIA
8.55AM	Improving Customer Outcomes 2023 is set to be another big year for AFCA as it transitions to a maturing EDR scheme to strengthen its place within the broader financial services industry and the Australian consumer protection network. AFCA members face a myriad of challenges, including increasing scam and fraud activity, the ongoing impacts of natural disasters, the global cost of living crisis and the geo-political pressures. Moreover, millions of homeowners are expected to face higher mortgage rates with their fixed-term loans due to expire this year, significantly impacting consumers and financial institutions. A key challenge continuing to face the industry is the number of complaints, with AFCA receiving over 60,000 complaints in this financial year. This session will examine industry trends in consumer complaints, and AFCA’s 2023 priorities and compliance focus. Participants will hear AFCA’s perspective on the challenges the industry can expect to face this year, and the activities and initiatives the Ombudsman will be implementing to help financial institutions address these issues.	David Locke, CEO & Chief Ombudsman, AFCA
9.40AM	AFCA Deep Dive	Roza Lozusic, ED Policy & Strategy, AFIA & Sebastian Reinehr, Senior Policy Advisor, AFIA
10.10AM	Morning Tea
10.40AM	CDR: Developments, Risks & Complexities - Panel 2023 is anticipated to be the Consumer Data Right’s (CDR) most significant year since its inception, with important enhancements, the introduction of an important new functionality, and its rollout of Open Finance, opening up arguably the most compelling opportunities for current participants in leveraging CDR data to date. However, as regulators continue to sharpen enforcement to ensure compliance with the CDR regime, it will also be important for new and existing participants to understand their obligations under the regime and monitor compliance. This session will explore the CDR’s rollout to the non-bank lending sector, the accreditation process, compliance and managing risks and what strategic considerations organisations should be thinking about.	Roza Lozusic, ED Policy & Strategy, AFIA; Dr John Harrison, Head of Open Banking, Yodlee and Dennis Rappoport, Group Manager Data Science, Liberty
11.20AM	The Evolving Payments Landscape - Fireside Chat Despite the difficult economic conditions resulting from a global pandemic and a contraction in economic activity during the 2021 and 2022 financial year, 2023 is shaping up to be an exciting time in the evolving payments landscape, with a proliferation of new innovations in real-time payments and blockchain-based solutions, changing business models, shifting consumer behaviours and expectations, and pending regulations. Digitisation is further shifting payments from the physical realm to the virtual realm. While this shift has allowed modern payments to address payment speed, efficiency, risk protection, and customer experience to deliver significant opportunities for SMEs to optimise business operations, it simultaneously exposes participants to risks. This session will examine the current Australian payments landscape for SMEs, putting this in the context of payments for consumers, domestic and international developments, and the driving forces of change, such as competition, innovation, regulation and so on.	Jennifer Turner, Head of Large Markets & Supplier Payments, AMEX
12.00PM	Operational Resilience: Setting A New Standard - Fireside Chat On 2 February, APRA released its policy and supervision priorities for 2023. At a time of global economic uncertainty, APRA’s 2023 agenda focuses on embedding recent regulatory reforms, as well as bolstering operational resilience and ensuring entities have sufficient financial strength to act as a buffer against any emerging financial stresses. This session will explore APRA’s key policy and supervision priorities for the year ahead including financial resilience, governance, risk management, resolution and competition issues.	Bruce Young, Executive Director, Technology & Data, APRA
12.40PM	Lunch
2.00PM	Credit Law Regulation The financial services regulatory landscape continues to undergo a number of significant changes with new and amended regulations continually being released. 2023 is no exception to this accelerated change. These reforms will require significant planning and a strong understanding of new responsibilities and accountability obligations. This session will explore new and upcoming credit regulations in Australia for the year ahead including the commencement of new obligations, changes to existing ones, important reports and key enforcement matters.	Steven Klimt, Partner, Clayton Utz
2.40PM	Cybersecurity & Data Protection Over the past two years, the finance industry has seen a continual shift in the mindset from traditional cyber security to a cyber resilience, recovery and harm minimisation mindset. Those who are not cyber resilient have found themselves exposed to cyber attackers and supply chain disruptions. As more sophisticated organisations strengthen their security posture, opportunistic threat actors will focus on weaker links. Organisations must look closely at not only their own security and resilience, but that of their suppliers, customers and intermediaries. Tech innovation has traditionally focused on operational efficiency and optimising processes. The advancement of secure methods of data sharing including through the Consumer Data Right, the focus on increased penalties and strengthening the framework for data privacy, and accelerating cyber threats have sharpened the focus on security and resilience. Every technology decision will need to take into account resilience and security implications and consider how decisions impact an organisation's exposure to threats. This session will explore the latest data and cybersecurity developments across the industry, the evolving threat landscape, frameworks and capabilities required to manage cybersecurity risks, as well as lessons and forecasts for 2023 and beyond.	John Macpherson, Director – Risk Advisory, Ashurst
3.10PM	Wrap up & Close	Roza Lozusic, ED Policy & Strategy, AFIA
3.20PM	Afternoon Tea
3.40PM	Day two close

Attendees

Attendee list

Name	Position Title	Organisation
Andrea Beatty	Partner	Piper Alderman
Arase Veerappan	Compliance , Risk & AML/CTF Officer	RAC Finance
Brendan Tapley	Director - Sustainability & Climate Change	PwC Australia
Brett Davies	Head of Compliance	Toyota Finance Australia
Cemal Akgul	Head of Risk & Collections	Iqumulate Premium Funding
Chalisa Parekowhai	Senior Manager, Regulatory Affairs	Rabobank Australia
Chris Coldrick	Partner	Deloitte Australia
Cindy Hansen	General Counsel & Company Secretary	Qudos Mutual
Clare Morgan	Group Executive	ANZ
Damir Prasovic	Head of Risk & Compliance	Metro Finance
David Hannah	Chief Risk Officer	Allied Credit
David Nicholls	Chief Risk Officer	Angle Auto Finance
David Templeton	Senior Legal Counsel	Liberty Financial
Dennis Rappoport	Group Manager - Data Science	Liberty Financial
Diane Tate	CEO	AFIA
Dr Zili Zhu	Director - Risklab Data61	CSIRO
Elle Buckley	Director, Member Engagement & Partnerships	AFIA
Eoin MacNeill	Vice President APAC	Hertz Australia
Grant Howells	Chief Risk Officer	Angle Asset Finance
Hamed Ahmed	Head of Operational Risk & Compliance	Humm Group
Harley Davis	Manager- Risk	Liberty Financial
James Friel	Risk & Compliance Analyst	Volvo Finance
Jayne Kerford	Chief Risk Officer	RedZed Lending Solutions
Jennifer Turner	Vice President, Large Markets & Supplier Payments	American Express Australia
John Harrison	Senior Product Manager, Open Banking Australia & NZ	Envestnet
John Macpherson	Director - Risk Advisory	Ashurst Australia
John O'Reilly	General Manager Finance & Administration	Kubota Australia
John Reinehr	Corporate Counsel	SG Fleet
Jon Moodie	CEO	Allied Credit
Justin Coates	Head of Compliance	BMW Australia Finance
Katie Haywood	Enterprise Risk Manager	Customer Fleet
Kawal Randhawa	Group Compliance Lead	Liberty Financial
Kelly Dickson	Managing Principal Lawyer	Macpherson Kelley
Kerensa Sneyd	Partner	Allens
Liza Raynes	Head of Risk, Portfolio & Governance	ANZ
Mel Carpenter	Executive Director, Member Engagement	AFIA
Melissa Joyce	Chief Risk Officer	Eclipx Group
Michael Patino	General Manager	RAC Finance
Michael Vainauskas	Chief Risk Officer	Pepper Money
Neesha Pierce	General Counsel	Finance One
Nicholas O'Neill	Chief Operating Officer	Eurus Capital
Nilath Dias	Compliance Assistant	Kubota Australia
Ofir Kranz	Head of Compliance & Enterprise Risk	Angle Auto Finance
Paris George	General Counsel	Humm Group
Paul Bates	Chief Risk Officer	Nissan Financial Services Australia
Paul Yap	Manager Regulatory Affairs & Compliance	Toyota Finance Australia
Peita Piper	CEO	Avenue Bank
Peter Di Girolamo	Group Risk & Compliance Manager	ORIX Australia
Peter Jones	Managing Director	Nissan Financial Services Australia
Raj Datt	General Manager	Branded Financial Services
Reggie Cabal	Managing Director & CEO	ORIX Australia
Roza Lozusic	Executive Director Policy & Public Affairs	AFIA
Saara-Jayne Mistry	General Counsel & Chief Risk Officer	Payright
Sarah-Jane Mills	Corporate Counsel	Mercedes-Benz Financial Services Australia
Sebastian Reinehr	Senior Policy Advisor	AFIA
Steven Klimt	Partner	Clayton Utz
Suman Pokharel	Compliance Officer	Kubota Australia
Sunny Yu	Chief Risk Officer	Eurus Capital
Tim Poskitt	Regional Head of APAC	Envestnet